The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.
The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.
ICE introduced beta AI voice and chat agents integrated with its MSP servicing platform, plus 16 exception-based automation agents. The tools aim to manage borrower requests, reduce cost per loan ...
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