In 2021, I was a University of California, Berkeley Ph.D. candidate lecturing on my research about how users turn to chatbots for help coping with suicidal ideation. I wasn’t prepared for my students’ ...

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Artificial intelligence chatbots are transforming industries and reshaping interactions — and as their adoption soars, glaring cracks in their design and training are emerging, revealing the potential ...

With hundreds of millions of people turning to chatbots for advice, it was only a matter of time before tech companies began offering programs specifically designed to answer health questions. In ...

Harassing bots with “funny violence.” Confiding about a broken heart. Chatting with a block of cheese. Filling a void of loneliness. Quentin first downloaded a character chatbot when he was 13. He ...