Business Wire

Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Even in an environment of rising rates in which 36% of small business owners have experienced premium increases during the past year, overall customer satisfaction, ...

The role customer relationship management plays in small business growth and efficiency

Nutshell reports that small businesses benefit from CRM systems, improving customer retention and sales, while starkly ...
jdpower

Small Business Insurance Customer Satisfaction Bounces Back after Two Years of Pandemic-Related Declines, JD Power Finds

TROY, Mich.: 23 Aug. 2022 — A toxic combination of business disruption and economic uncertainty strained the relationship between small businesses and their commercial line insurers during the ...
jdpower

Small Business Insurance Customer Satisfaction Defies Steadily Rising Rates to Reach All-Time High in JD Power Study

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...
Forbes

Is The Customer Always Right?

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.