Psychology says people who don't like talking to customer care aren't necessarily antisocial, they may be trying to reduce stress and uncertainty

Psychology suggests that people who dislike talking to customer service are not necessarily impatient, rude, or antisocial.
Digital Trends

Getting jerked around? Here’s how to record customer service calls

There are few things worse than needing to call a customer service agent for help. Stubbing your toe? Maybe. Working on Christmas? Probably. Hearing the final score of a game you DVR’d? Definitely.
Fox Business

Unpleasant customer service calls, endless wait times may have a tech fix

Generative artificial intelligence tools such as ChatGPT have a beneficial impact on customer service workers that can boost their productivity and improve how customers treat the workers, according ...
Business Wire

Almost Half of Customer Service Calls Fail Due to Contact Center Background Noise

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise. That’s ...
Hosted on MSN

‘There were a lot of naysayers’: Half of T-Mobile’s customer calls are now AI — and that’s just the beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...
TechSpot

Google is testing a feature that holds customer service calls for you until a human representative arrives

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...
T&D

How DTE Energy Is Using AI for High-Bill Calls and Building Customer Trust

Weather volatility leads to unpredictable energy bills, causing confusion and increased customer service calls. DTE's BillWise AI provides real-time alerts, forecasts, and explanations to help ...