TROY, Mich.: 13 Oct. 2022 — Individual life insurance and annuity products—with the longest term lengths of long-term investment and insurance products—have created a customer engagement problem.

JD Power’s US Auto Insurance Study measures customer satisfaction with auto insurers by counting performance in seven core dimensions, by using a poor-to-perfect scale. The survey counted 6800 layoffs ...

Ironically, when it comes to buying life insurance, 92% of those who have purchased a policy believe it is worth the expense, while nearly half of those who don’t have life insurance have hesitated ...

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

Insurance studies encompass the quantitative and qualitative analysis of transferring, pooling and managing risk across economic, social and environmental domains. Core themes include the development ...

It’s no secret that shopping around for auto insurance can save a considerable amount of cash. In fact, the 68% of auto insurance policyholders who shopped around saved an average of $398 annually on ...

Consumers are turning to AI when it comes to comparing, choosing and understanding their auto insurance policies, according to the J.D. Power 2026 U.S. Auto Insurance Study.