One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, the original inventors of high-definition video conferencing and creators of the world’s first cloud-based, video-enabled omnichannel contact center, today ...

Businesses thrive on two critical factors: visibility and customer satisfaction. Achieving these may require innovative approaches. In my experience, two highly effective strategies are going live on ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Recent studies reveal that more than two-thirds (69%) of global consumers ...

Actually, somebody is there. They just aren’t taking support calls. Someone at home—as in a corporate office—has decided to eliminate live, human-to-human customer support, pushing the customer to a ...