New automation features are designed to make agents more productive and companies more agile during the pandemic. Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Agentic workflows are artificial intelligence-powered software systems that chain together multiple models and external tools ...

Business transformation and (positive) digital disruption is everywhere. Yawn, yes we know, you’ve already gone to sleep. These terms have been over-used, over-hyped and hackneyed into a clichéd ...

Communications used to be a thing. Now, in 2017, communications is a platform. So much is this so that we find firms specializing in the so-called 'Unified Communications' space. Pushing this concept ...