Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...
Customer data and customer experience can unlock both revenue gains and cost savings for companies. In fact, analytics and a customer-centric focus allows companies to “build customer loyalty, make ...
Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...
Kyndryl’s Gretchen Tinnerman on industry trends, solving for customer challenges, and sustainability
In this CUBE Conversation, I’m joined by Gretchen Tinnerman, vice president and general manager of US Telco, Media & Entertainment and Technology at Kyndryl Holdings Inc., for a post-Mobile World ...
This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Modern marketing faces a critical challenge: data fragmentation, leading to disconnected ...
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