Tendfor Now Available in the Microsoft Marketplace. Tendfor Contact Centre Solution for Microsoft Teams through Microsoft ...

The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

AI investment is accelerating, regulatory scrutiny is intensifying, and boards are asking harder questions about customer outcomes than ever before. Yet most organisations are still trying to run 2026 ...

Conversocial, a leading provider of cloud-based social customer service solutions, will enable the Knowhow customer service team to prioritize service related enquiries on social media, while also ...

The company has been recognised for its innovative WEM platform that transforms the experience of contact centre managers and agents Calabrio has been selected as the Highly Commended finalist in the ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers Citing AI as a Key Driver NiCE’s 2025 Global Happiness Index reveals that consumers are ...

Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. Beko, which has various brands including Whirlpool, Indesit, Hotpoint and KitchenAid, has teamed up with ...

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...

Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on a Customer Service programme to bring together, build upon and ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has received the highest overall ‘Willingness to Recommend’ rating from customers in the 2026 Gartner® CCaaS Voice of ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...