Most small business owners will tell you there simply aren’t enough hours in the day. With a million jobs and responsibilities, plus trying to grow the business, there’s rarely an afternoon spare to ...

Technology from American companies is being used to power a revolution in the scam industry, playing a key role in the ...

Indian scammer Safeer Koorimannil reveals how AI from American tech giants fuels global fraud rings in Myanmar. Trafficked to ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

American-made AI models—chiefly ChatGPT and Gemini—have been used to build specialized software that allows scammers to ...

Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

Keith Groller has covered sports at The Morning Call full-time since 1982. He's been inducted into five local Hall of Fames for his coverage, won the Publisher's Excellence award in 1999, and won ...