Amazon is preparing to launch its Leo satellite internet service later this year after deploying enough satellites to provide continuous coverage across ...

Amazon hardware chief Panos Panay says the company is designing custom chips for key devices as it experiments with AI ...

Amazon's AI isn't perfect, even with the recent Alexa+ upgrade. Here's how to make it more responsive and useful, from voice training to turning off unwanted recommendations.

Did you get an Amazon smart speaker on Prime Day? Here's how to listen to music on it through streaming services like Spotify ...

CEO Valerie Henderson explains Caylent’s new AWS Strategic Collaboration Agreement, demand for Anthropic Claude and winning massive Amazon Connect deals. Caylent is one of the most innovative Amazon ...

Amazon Echoes are inexpensive and portable, but the smaller speakers don't have great audio. Here's how I improved the sound ...

Transurban is progressively unifying all of the channels it uses to interact with customers under a service system transformation that is now into its third year. Senior manager of customer AI ...

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

Amazon AMZN.O, which hires hundreds of thousands of workers every year for the holiday rush, on Tuesday introduced new software meant to speed up the process by excising a sizable chunk of the human ...

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact center-as-a-service solution and commercialized it. At the time, there were many ...

SAN FRANCISCO, April 28 (Reuters) - Amazon (AMZN.O), opens new tab, which hires hundreds of thousands of workers every year for the holiday rush, on Tuesday introduced new software ‌meant to speed up ...

Amazon Connect Talent shows recruiters anonymized candidate scores rather than names or resumes. (Amazon Image) SAN FRANCISCO — Amazon manages more than 400 million products in its supply chain and ...