Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.

Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

AUSTIN, Texas, June 17, 2026 /PRNewswire/ -- CSD Access announced today that it will showcase its innovative Direct Video Calling (DVC) solution at Customer Contact Week (CCW) June 22-25, 2026, in Las ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...

Flexible billing, streamlined onboarding, and advanced analytics simplify branded calling for businesses of any size NORTH LITTLE ROCK, Ark., June 03, 2026 (GLOBE NEWSWIRE) -- First Orion, a leading ...

"Decades of research on invasive species have demonstrated how an organism introduced to the wrong place at the wrong time can spread uncontrollably with potentially devastating and irreversible ...