Psychology of smiling: Psychology says the barista whose smile crinkles their eyes isn't just doing customer service; Ekman's research found a real "Duchenne" smile is ...

Discover how the Duchenne smile—characterized by crinkling eyes—differs from ordinary smiles, demonstrating a true expression ...
Irish Examiner

Sky Ireland fined again for making it difficult for customers to leave

ComReg investigation following complaints from customers found Sky’s procedures for contract termination acted as a ...

Your Logo Is Your Customer’s First Impression. These Are the Best Firms to Create One They’ll Remember

Discover the best logo design services for startups, entrepreneurs, and small businesses. Compare pricing, features, and ...
Bleeding Cool

Comic Store In Your Future Asks Dude, Where's My Absolute Batman?

Comic Store In Your Future Asks Dude, Where's My Absolute Batman? No, seriously, where is it? It was meant to be here already ...

The Phone Call Is The New Margin Lever In Boring Assets

While promising significant returns by doubling earnings, the long-term impact on customer satisfaction and the true ...
24/7 Wall St.

How Do High-Yield Savings Account Sign-Up Bonuses Work, and Are They Worth It?

A HYSA sign-up bonus pays a one-time cash reward for opening the account and meeting specific conditions, but is it worth the ...

Texas data breach hits 3M license customers

Texas Parks and Wildlife says a cyberattack on its license vendor may have exposed personal data for more than 3 million ...

How to contact Amazon customer service during your Prime Day shopping spree

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...
Bleeping Computer

Cybercrime service disrupted for abusing Microsoft platform to sign malware

Microsoft says it has disrupted a malware-signing-as-a-service (MSaaS) operation that abused the company's Artifact Signing service to generate fraudulent code-signing certificates used by ransomware ...
Consumer Reports

Got Bad Customer Service? How to Complain Well and Get Results

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...