To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

The "normalization of deviance" is a phenomenon where individuals gradually accept substandard practices or "cutting corners" until these behaviors become the adopted norm, often justified by a lack ...

Thomas Schares, MD, MBA, an anesthesiologist with Somnia Anesthesia who serves as chief of anesthesiology for Desert Regional Medical Center in Palm Springs, Calif., discusses the phenomenon known as ...

“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors. How many times have you witnessed a sub-optimal IT ...